FAQs

Q. How can I make cinema inquiries?

YOU MAY CONTACT THE FOLLOWING:
For General Inquiries:
TICKETNET - 8911-5555
For Block Screenings and Events:
GERALD KARLO PACBA
Cinema Marketing Officer
Trunk Line: 8588-4000 - 8293
Mobile: 0998-8447261
Email: gpacba@aranetagroup.com

Q. What are your operating hours?

Gateway Cineplex - 10:00 am to 10:30 pm
Ali Mall Cinemas - 10:00 am to 9:00 pm

Q. What is the seating capacity of each cinema?

The following are our seating capacities:

  • Cinema 1 – 303
  • Cinema 2 – 316
  • Cinema 3 – 332
  • Cinema 4 – 145
  • Cinema 5 – 524 (Dolby ATMOS Cinema)
  • Cinema 6 – 156
  • Cinema 7 – 156
  • Cinema 8 – 156
  • Cinema 9 – 155
  • Platinum Cinema – 40 (with La-Z-Boy chairs)

Q. Are there any restrictions or prohibitions at the Cineplex?

Patrons are not allowed to bring in the following:

  • Deadly weapons
  • Electronic recording devices
  • Chewing gum
  • Hot drinks (coffee, hot chocolate, tea) and other drinks without cover
  • Rice and pasta meals (fried chicken, soup, spaghetti, rice toppings
  • Other food items (ice cream cones, unshelled peanuts, boiled eggs, corn on the cob)
  • Patrons are also reminded to turn their mobile phones off or put them in silent mode